FAQ

Frequently Asked Questions

What’s the price?

Our custom printed sticker pricing is based on the size, material, and quantity of your order. Please contact us for a free quote.

How do I get a quote for my printing order?

You can get a quote for your printing order by contacting us directly via email. Please provide us with as much information as possible about your order, including the quantity, size, and finishing options.

What is the minimum order quantity?

The minimum order quantity for custom printed stickers is 1 piece.

Do you offer any discounts for large orders or repeat customers?

Yes, we offer discounts for large orders and repeat customers. Please contact us to inquire about our current discounts and to see if you are eligible for a discount.

How long does production take?

Normally we will take around 3 to 5 working days upon confirmation on artwork.

Depending upon orders in our plant and the quantity of your order, we would let you know when you place the order.

Express turnaround times and specialist delivery options are also available at extra cost, please contact us for a quote.

What file formats do you accept?

We accept Illustrator (.ai, .svg, .eps), Corel Draw(.cdr), Affinity Designer(.afdesign), Photoshop (.psd), PDF, PNG (300dpi, CMYK).

Do I need to include a bleed?

Yes, add a 0.125″ (3 mm) bleed on all sides. This ensures no white border after trimming.

What color mode is required?

We use Pantone Color (PMS), RAL, CMYK color matching.

What is a CMYK color space?

CMYK stands for Cyan, Magenta, Yellow, and Key (Black), a color model used for printing.

What is a PMS color?

PMS stands for Pantone Matching System, a standardized color matching system used for printing.

Do you offer white ink printing services for clear/transparent label materials or for dark surfaces?

Absolutely, we can print white (or opaque) ink layer on a clear (transparent) label substrate.

Do you offer design services?

We’re sorry that we don’t provide full-service design work. However, if you need help with simple templates, basic logo tweaks, or other quick-turn visual assets, we are certainly available to offer support. Let us know what you’re looking for, and we’ll see how we can assist!

What types of sticker materials do you offer for printing?

We offer a variety of paper and film material options, including paper, vinyl, polyester, Bopp, PET, PVC, PC, PE, PI, PP. Please contact us for a full list of available options.

Do you offer variable data printing (VDP)?

Yes, we offer variable data printing for personalized content like numbers, names, barcode, QR codes, or other dynamic elements.

What types of printing services do you offer?

We offer a wide range of printing services, including digital printing, offset printing, UV printing, VDP printing, screen printing, and specialty printing.

Can I add a laminate?

Yes, we offer gloss, matte, holographic, texture or UV clear laminates for added protection.

What is the difference between kiss cut and die cut?

Kiss cut: stickers are cut through the top layer only, leaving a backing sheet – great for sheets of multiple stickers.

Die cut: cuts through the backing, yielding a free‑standing shape – ideal for single, custom-shaped stickers.

Can I get a die cut shape?

Yes, we offer die cut shapes. Please specify the shape in your order.

Do you offer waterproof stickers for outdoor use?

Yes, we offer waterproof stickers for outdoor use.

Do you issue invoices?

Yes, we will issue an invoice after you have a confirmed PO and before printing.

What payment methods are accepted?

PayPal: When your order is less than USD300, PayPal payment is acceptable. 6% handling charge is on the Client.

Pay via PayPal, you can pay with your credit card (Accepted Credit Cards: American Express, MasterCard, Discover and Visa) if you don’t have a PayPal account.

T/T: Direct Bank Transfer, make your payment directly into our bank account. (All the domestic and overseas bank charges are on the Client.)

Can I get digital proof before production?

Yes, we provide digital proof before production. You can approve or request changes.

Can I request physical sample proof before ordering a full run?

Yes, pre-production samples will be charged. Please contact us for a quote.

What if I need to change the design after placing an order?

Minor tweaks (color, text) are allowed up to 24h before production. Larger changes require a re-quote and may delay the schedule.

Do you accept rush orders?

Yes, we do. We’ll review the request and get back to you with a confirmed timeline and the exact rush-order fee.

Is there a set-up fee?

Digital printing stickers have no plate or set-up costs.

Can I cancel my order?

Yes, you can cancel your order before it prints. Please contact us as soon as possible to request cancellation. We will process the refund according to our refund policy. We cannot cancel an order once it’s in production. Please contact us to discuss.

What is the reprint policy?

We offer one free reprint per order due to production errors.

How do I report a defect or error in my printed materials?

If you notice a defect or error in your printed materials, please contact us immediately and we’ll work to resolve the issue as quickly as possible.

Who is liable for errors in printing?

We are liable for errors in printing. Please contact us to report any errors.

How do we resolve disputes?

We resolve disputes through communication and negotiation. If an issue arises, please contact us and we will work to resolve it fairly and promptly.

How do I make a claim?

Please contact us to make a claim. We will promptly investigate and address any issues arising from our products.

Do you ship internationally?

Yes, we offer a range of shipping options to meet your needs. Our standard shipping methods are DHL, UPS, FedEx, Aramex, which typically take 3-7 business days to arrive. By Air. 3-5 days. By Sea, 25-45 days. We also offer expedited shipping options for an additional fee.

How do I track my order?

You will receive tracking information via email once your order is shipped. You can use this tracking number to monitor the status of your order on the shipping carrier’s website.

Need further help?

If you haven’t found an answer to your specific question, please get in touch with us.

We’re happy to walk you through the process, give design advice, or provide a quote tailored to your project. We’re always here to help.